Returns
& Exchanges

At Dusty Blondes Boutique, we want you to absolutely love your purchase. Because we are a small Australian business, we have a few guidelines around returns and exchanges to ensure we can continue to provide beautiful pieces while keeping our policies fair to everyone.

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Change of mind

We happily accept returns for change of mind, provided all of the following conditions are met:

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• You contact us within 14 days of receiving your order.

• The item is unused, unworn and in its original condition.

• The item has not been washed, altered, damaged, stained or otherwise used.

• All original tags, packaging and labels remain attached and intact.

• The item is returned to us within 7 days of your return being approved.

• You are able to provide your original order number or proof of purchase.

 

Change-of-mind returns are not eligible for a refund of original postage costs, and return postage is the responsibility of the customer.

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We recommend using a tracked postage service when returning an item, as Dusty Blondes Boutique cannot be responsible for parcels that are lost or damaged while being returned to us.

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Once your return has been received and inspected, we will notify you whether your return has been approved.

If approved, your refund will be processed to the original payment method.

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Exchanges

We are happy to offer an exchange for another size or item where available.

 

Exchanges are subject to stock availability. If the requested item is unavailable, a refund may be offered instead.

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The customer is responsible for postage costs associated with returning an item for a change-of-mind exchange.

 

Sale items

Sale items and promotional items are eligible for return where the return relates to a fault or another right provided under Australian Consumer Law.

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Change-of-mind returns on sale or clearance items may be excluded where this is clearly stated on the product listing at the time of purchase.

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Faulty, damaged or incorrect items

We take great care when packing every order, but if your item arrives:

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• faulty or damaged;

• significantly different from its description; or

• incorrect,

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Please contact us as soon as possible at dustyblondesboutique@gmail.com, preferably within 7 days of receiving your order, with your order number and clear photographs of the issue.

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Please do not return the item before contacting us, as we may need to provide return instructions.

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Where a product has a problem covered by the Australian Consumer Law, you may be entitled to a repair, replacement or refund depending on the circumstances and the nature of the problem.

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Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.

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Items that cannot be returned

For hygiene and safety reasons, certain items may not be eligible for change-of-mind returns where they have been opened, worn or used.

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This may include items such as:

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• earrings or other pierced jewellery;

• hair accessories; and

• any item specifically identified as non-returnable on its product listing.

This does not affect your rights under Australian Consumer Law if the product is faulty, unsafe, incorrectly described or otherwise fails to meet the consumer guarantees.

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Jewellery

Please take care when trying on jewellery. Items returned for change of mind must be completely free from signs of wear, damage, scratches, tarnishing caused by use, perfume, makeup, lotions or other products.

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Jewellery that has been worn or damaged after delivery may not be accepted as a change-of-mind return.

Return approval

All returns must be approved by Dusty Blondes Boutique before being sent back.

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We reserve the right to refuse a change-of-mind return where the item does not meet the conditions outlined in this policy.

Any refusal of a change-of-mind return does not affect your rights under Australian Consumer Law.

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Refunds

Approved refunds will generally be processed within 5 business days of the returned item being received and inspected.

Your bank or payment provider may take additional time to display the funds in your account.

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Original shipping costs are generally non-refundable for change-of-mind returns.

If your order is damaged in transit

If your parcel appears to have been damaged during delivery, please take photographs of the packaging and the item and contact us as soon as possible.

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We will work with you to resolve the issue.

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Important — Australian Consumer Law

Dusty Blondes Boutique operates in Australia and complies with the Australian Consumer Law.

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Our return policy does not limit or remove any consumer guarantees or other rights that cannot legally be excluded.

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If an item is faulty, unsafe, not of acceptable quality, does not match its description or does not meet another applicable consumer guarantee, please contact us so we can assess the issue and provide an appropriate remedy.

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For further information about your rights as an Australian consumer, please visit the Australian Competition and Consumer Commission (ACCC).

 

Questions about a return?

Please contact us at:

 

Dusty Blondes Boutique
E: dustyblondesboutique@gmail.com